Helpdesk Consultant with languages

Consulting & Recruitment agency „Jobs Plus” provides professional solutions in the recruitment area, recruitment process and leasing services. For our client – international rapidly expanding IT company, we are currently looking for a highly motivated candidate for the following position:

 

First Line Support / HelpDesk Consultant

 

Responsibilities:

Contact with end users, logging and managing incidents and requests (via telephone, e-mail and Customer internal system)

Proceed the initial assessment, diagnosis and remote IT systems support and user help

Provide in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools

Escalate potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system

 

Position Requirements:

Good communication skills in: Danish / Finnish / Swedish / Norwegian / French / Spanish / Czech / Italian / French / Hungarian / Portuguese / German (speaking and writing)

Communicative knowledge of English

Correct diction and ability to conduct telephone conversations

Willingness to work in the shifts system

Pro Customer attitude

Engagement and inquisitiveness

Technical/ IT education, experience in HelpDesk/CallDesk and technical interests or hobby will be an asset

 

We offer:

 Contract of employment

Work in harmonious team

Multicultural work environment

Development opportunities

Participation in development of new structures of the company

 

To express interest in this position, submit your resume and cover letter in English to: rekrutacja@jobsplus.pl  Your E-mail should be titled:  HELPDESK/0613

 

Please attach the following statement to documents:  I agree to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Law dated. 29.08.97 year the Data Protection Acts. Paragraph No. 133, item 883).

 

Posiadamy Certyfikat Ministerstwa Gospodarki i Pracy nr 1350/1a 1350/1b 1350/2 1350/3

dodane przez agencjajobsplus