Junior Infrastructure Analyst

Responsibilities

• Monitor events on tools
• Create a ticket in incident handling tool, regarding information included in the alarm
• Apply the procedure joined to the alarm if it exists
• Transfer the incident to the Level 1 Support Team
• Follow the actions made by all the supports teams and make an alert if no actions are provided
• Ensure that SLA are respected and alert Management rules are followed and Higher Support levels are informed
• Authorize and closure change operations and report
• Report on all events during the shift and inform the next shift about ongoing actions

Candidate's Profile

• Good French language
• English language would be an advantage
• Linux and Unix Operating systems (basic  level)
• Database and Middleware software (basic level)
• Network IP equipments: switch, router, load balancer, firewall …etc (basic level)
• Operation tools (Monitoring): end user level
• Ticketing tools: end user level

We offer

• Interesting and stable job in international team
• Competitive salary with attractive benefit package
• Free private medical care
• Flex benefits
• Additional life insurance
• Intensive training package
• Opportunity of personal development in a multinational environment
• Friendly working atmosphere

Work in:

• Kraków
• Katowice

Interested candidates are invited to apply online or send CV to recruitmentIS.pl@capgemini.com. Please include reference number in the subject of your message.

Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”

Please include following statement in your application:

'I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application and voice recordings for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA'.

We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

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dodane przez Capgemini