To provide a high quality, customer driven service by efficiently and accurately addressing business customers needs and by proactively identifying sales opportunities. Responding to a wide variety of customer enquiries relating to their accounts or HSBC products, referring more complex queries as appropriate.. Promoting relevant bank solutions through effectively reviewing, implementing and updating profile screens on the system. Recognising opportunities for lead generation and customer retention through generating quality referrals that lead to sales. Achieving the standards set for the role. Flexible shift pattern covering 6 week period including 1 full weekend and 1 Saturday.